Percept.AI Resources

Case Studies

Learn why our customers love us.
Case Study
Answer 36% of MSG91 support cases and handle 40,000 inquiries automatically
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Case Study
Lovehoney’s AI agent saves it 1300 hours every month while achieving 94% customer satisfaction
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Read our White Paper
The purpose of this article is to give leaders interested in AI for customer support a general guideline on how to best evaluate different solutions, and help decide whether the technology is right for their business.
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Enhancing Customer Support with AI - 5 crucial metrics to consider
After reading this article, you should be able to understand what specific benefits your company might expect from the AI product you’re considering, and properly assess whether or not it’s worth moving forward to a deeper investigation of that product.